About Draiver: Draiver is a leading smart logistics platform specializing in end-to-end vehicle delivery management and execution across the U.S. and internationally. Leveraging AI-powered route optimization and chaining technology, executed by our marketplace of 20,000+ vetted drivers, backed by an owned Captive Insurance unit and moving more than 1.4 million vehicles per year. We provide scalable, efficient, and cost-effective delivery solutions for auto and truck dealers, service centers, fleet operators, rental agencies, and OEMs. Our platform ensures faster delivery times, cost savings, and an unmatched customer experience.
 

Key Responsibilities:

• Develop and execute the onboarding of new customers by guiding them through account setup, training on our platform, and ensuring seamless integration with their existing operations.
• Deliver actionable insights to help customers maximize their utilization of our platform. 
• Analyze customer metrics and build plans to proactively identify and address at-risk accounts
• Maintain regular business review cadence with customers regarding adoption trends, sentiment, and mining opportunities for deeper engagement
• Partner with internal teams to develop new strategies and initiatives. This will lead to new programs, process refinement and enhancing the overall customer experience. 
• Compiling performance data and preparing reports for business reviews and strategic decision making.
• Conduct market and competitor analysis to identify opportunities and improve competitive edge in our industry.
• Create clear, data driven reports and presentations for customers and internal stakeholders

Skills and Qualifications:

• Strong organizational, project management, and time-management skills.

• Excellent communication skills with ability to present complex data in a clear and concise manner
• Ability to work cross functionally in a fast paced environment, while balancing multiple priorities.

• Bachelor’s degree in Business, Engineering, Marketing, or a related field. 

• Proven experience in Customer Success, Account Management, or a related role, in the SaaS or technology industry
• Proven success in SaaS adoption.
• Desirable experience in the automotive sector 
• Strong verbal and written communication skills in English; proficiency in Spanish or Portuguese is a plus.
• Ability to travel for face-to-face customer visits, one or two times per month

Key Competencies:

• Results-oriented with a strong sense of urgency and accountability.
• Exceptional analytical and problem-solving skills, with the ability to leverage operational data to produce results
• Independent and strategic thinker capable of leading cross-functional teams
• High energy, self-motivated, and ownership driven spirit.
• Strong attention to detail and commitment to customer success

What We Offer:

• Competitive salary and commission structure.
• The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
• Career growth and development opportunities.